The same assigned account can launch an AVD desktop in supported browser access on one endpoint, but its current installed Windows App fails before the desktop opens. Other endpoints work. What is the most useful first troubleshooting focus?

✓ Correct answer

• Collect Windows App diagnostics and inspect that endpoint’s client configuration, updates and proxy/network behavior.

The comparison narrows the fault toward the endpoint’s installed-client path. Diagnose the local failure before changing healthy shared service configuration. Option explanations: A. Move the workspace to a new Azure region.: Region relocation does not diagnose a client-specific endpoint failure. B. Rebuild every session host from a new image.: A fleet rebuild is not justified when the resource launches through another supported client and other endpoints work. C. Collect Windows App diagnostics and inspect that endpoint’s client configuration, updates and proxy/network behavior.: This gathers evidence about the failing client path while retaining the successful comparison. D. Remove and reassign the user’s application-group permissions without collecting evidence.: The same account’s successful launch already demonstrates its usable resource entitlement. Sources: Basic troubleshooting for Windows App — https://learn.microsoft.com/windows-app/troubleshoot-basic; Get started with Windows App — https://learn.microsoft.com/windows-app/get-started-connect-devices-desktops-apps

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