A report multiplies two provider SLAs and declares the result the application’s guaranteed contractual availability. What is the best correction?

Choose the single best answer.

A.Treat multiplication as the composite contractual guarantee without comparing SLA terms
B.Add SLA percentages and use the capped result without examining dependency behavior
C.Assign the highest component SLA to the journey even when every dependency is essential
D.Measure journey objectives and analyze shared failures and conditions

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✓ Correct answer

Measure journey objectives and analyze shared failures and conditions

Contracts have distinct definitions and conditions; real dependencies can fail together. User-journey measurement and end-to-end analysis are required. Multiplication can illustrate an explicit independent model but establishes no composite contractual guarantee; maximum or summed values are also invalid. Source guide: PDF page(s) 7.

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