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Practice question 208 of 440 · medium

For one affected user, which troubleshooting sequence is most useful?

Choose the single best answer.

  1. A.Edit the policy group first and inspect collector records only if the edit fails.
  2. B.Inspect only collector connectivity and assume it proves correct user/IP/group content.
  3. C.Start by extending all record lifetimes without locating the failed collection stage.
  4. D.Trace DC event, collector mapping, delivery, FortiGate record and policy match.
Show the answer and explanation

✓ Correct answer

  • Trace DC event, collector mapping, delivery, FortiGate record and policy match.

Following the identity chain isolates the first failed stage. A connector can work while a mapping is missing or stale. Policy edits and longer lifetimes before checking collection can retain the wrong association or mask the cause.

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Unofficial study material, independently created and unaffiliated with Fortinet. Questions are original practice items, not recalled exam content. Published-topic coverage does not guarantee examination success. FortiOS baseline is 7.6.0; independently versioned FortiSASE and CNF references are qualified where relevant.